smart-me Wiki

On this page you will find all technical information about the installation and use of the smart-me products as well as the software settings.

News

The smart-me Wiki has been revised

We have revised the wiki to improve the overview. Some pages have been consolidated or moved. For this reason, you may no longer find some pages in the usual place.

New feature: Simplified creation for total consumption (virtual meter)

The creation of a total consumption (virtual meter) in an environment with many meters was time-consuming and error-prone

Now, when creating the total consumption (virtual meter), Sum up all electricity meters can be selected under Formula on the right side. This will sum up all available meters.

Note: If meters (e.g. PV or balance) are not needed, they must be removed. The meters and the associated "+" must be removed.

virtual meter

New feature: Fix cable lock

Charging cables can now be permanently locked to the Pico charging station.
For this, the Pico must have at least communication version 0.0.7. You can make updates here.

Procedure:
Plug in cable --> Login smart-me portal --> Select Pico --> Select top right gear --> Advanced settings --> Fix cable lock

Note: The car must not be plugged in when fixing the cable.

Fix cable lock

New feature: If/Then Actions can now be controlled with current above / below threshold

From now on, if/then actions can also be triggered based on currents! This feature can be used with 3-phase meters, 3-phase meters Telstar, 3-phase meters Telstar CT and Pico. Only the largest current from the three phases is taken into account in the action. This new function can be used, for example, to prevent one phase from being overloaded.

Note: The largest current of all three phases is also taken into account for the threshold value "below".

current above / below threshold

New feature: Position "Others" is now also available for individual billing units (tenants)

In billing, separate "Others" items can now be added to individual billing units (apartments/tenants)! For example, individual meter rent can be charged or bills already paid on account (negative amount) can be subtracted.

Billing others items

New feature: " recalculate" now has a start date

It is now possible to set a start date for the recalculation in billing. This way, only the data from this date onwards will be recalculated and the whole process will be shorter than before.

Billing recalculate

New feature: (de)activate several meters at the same time

To activate or deactivate several meters at the same time, you can move them into a folder in the meter / folder configuration, right-click it and select a bulk action.

(de)activate several meters at the same time

FAQ

Is it possible to set up a time-based tariff with smart-me meters?

Yes, a virtual tariff can be configured together with billing for all smart-me products.

In addition, a double tariff can be set up for all products that have a digital input.

Note: In billing it is not possible to mix both tariff types.

Where can I change my login password / email address?

To change your login password, go to smart-me.com and log in with your existing user account. Click on your user name (top right) and select Settings. Click on Change Password.

If you can't remember your password, it can be reset using the forgotten-password-function. For this, however, a valid e-mail address must have been used when creating the account.

Why do unknown counters appear in my account?

Basically, the smart-me Cloud only displays meters in your account if the data for them are transmitted to it. If a meter appears that you do not know about, this may be because a meter connected to the gateway is configured to send other meters (e.g. some heat meters).

Some L+G meters are also configured in such a way that they also send a water meter, for example, which is then displayed on the smart-me Cloud.

If you try to delete these meters, they will most likely reappear. For more information, see Why does my deleted meter reappear in the cloud?
To avoid paying the licences for these unused meters, you can deactivate them. You can find out more about this under
How do I deactivate my meter?

If working with API meters, the external configuration should be checked.

Why does my deleted counter reappear in the Cloud?

If a meter is deleted in the Cloud, all its data is deleted in the Cloud. If this meter sends data to the cloud again after the deletion process, the cloud recreates the meter (including a new meter ID). However, the meter's past measurement data is irretrievably deleted. If/then actions or settings in billing also do not refer to the "new" meter and would have to be reconfigured accordingly.

The following points can prevent the meter from sending data to the cloud again and thus being recreated:

  • Install the meter in another account where it can then send the data.

  • Do not supply the meter any more. As soon as the meter is powered and has an internet connection again, it will send the data to the cloud again.

  • Delete the WLAN from the meter. The meter can no longer send data without the Internet.

Alternatively, you can deactivate the meter in the Cloud. A deactivated meter does not need any licences and you can reactivate it at any time and access its data.

How do I deactivate my meter?

To deactivate your meter, please proceed as follows:

  1. Log in to the smart-me portal.

  2. Click on configure

  3. Click on Meter/Folder Configuration

  4. Select the meter you want to deactivate

  5. Click on Edit Node (green button at the top)

  6. Remove the tick from Meter active

  7. Click on Save

Alternatively, you can also drag the meters all into one folder (e.g. "deactivated meters") and deactivate all meters at once by right-clicking on the relevant folder, Mass Actions, Deactivate All Meters.

Note on deactivated meters: A deactivated meter no longer costs a licence, but you can also no longer access the past data of the counter as long as it is deactivated. During the time the meter is deactivated, no new measurement data of the meter will be saved on the Cloud.

How can I set the correction factor on the Cloud?

To set the correction factor of a module or meter, please proceed as follows:

  1. Log in to the smart-me portal.

  2. Click on configure

  3. Click on Meter/Folder Configuration

  4. Select the relevant meter

  5. Click on Edit Node (green button at the top)

  6. Enter the correction value at Value correction. (Attention: only for Value Correction, not for Parent Folder Value Correction)

  7. Click on Save.

Contact

If you cannot find the answer to your question here, our support team will be happy to help you.

Mail: support@smart-me.com

Phone: +41 41 511 09 70

Teamviewer: Only after an agreement by phone