smart-me Wiki
On this page you will find all technical information about the installation and use of the smart-me products as well as the software settings.
News
New note in billing: It is possible that not all meters in the configuration have the legally required load profile or meter reading certification for virtual tariffs.
This note is only informative. It has no influence on the calculation.
With this note we want to make sure that the biller is aware that he is responsible for the compliance of third-party measuring devices.
The smart-me Wiki has been revised
We have revised the wiki to improve the overview. Some pages have been consolidated or moved. For this reason, you may no longer find some pages in the usual place.
New feature: Simplified creation for total consumption (virtual meter)
The creation of a total consumption (virtual meter) in an environment with many meters was time-consuming and error-prone
Now, when creating the total consumption (virtual meter), Sum up all electricity meters can be selected under Formula on the right side. This will sum up all available meters.
Note: If meters (e.g. PV or balance) are not needed, they must be removed. The meters and the associated "+" must be removed.
New feature: Fix cable lock
Charging cables can now be permanently locked to the Pico charging station.
For this, the Pico must have at least communication version 0.0.7. You can make updates here.
Procedure:
Plug in cable --> Login smart-me portal --> Select Pico --> Select top right gear --> Advanced settings --> Fix cable lock
Note: The car must not be plugged in when fixing the cable.
New feature: If/Then Actions can now be controlled with current above / below threshold
From now on, if/then actions can also be triggered based on currents! This feature can be used with 3-phase meters, 3-phase meters Telstar, 3-phase meters Telstar CT and Pico. Only the largest current from the three phases is taken into account in the action. This new function can be used, for example, to prevent one phase from being overloaded.
Note: The largest current of all three phases is also taken into account for the threshold value "below".
New feature: Position "Others" is now also available for individual billing units (tenants)
In billing, separate "Others" items can now be added to individual billing units (apartments/tenants)! For example, individual meter rent can be charged or bills already paid on account (negative amount) can be subtracted.
New feature: " recalculate" now has a start date
It is now possible to set a start date for the recalculation in billing. This way, only the data from this date onwards will be recalculated and the whole process will be shorter than before.
New feature: (de)activate several meters at the same time
To activate or deactivate several meters at the same time, you can move them into a folder in the meter / folder configuration, right-click it and select a bulk action.
FAQ
Is it possible to set up a time-based tariff with smart-me meters?
Where can I change my login password / email address?
To change your login password, go to smart-me.com and log in with your existing user account. Click on your user name (top right) and select Settings. Click on Change Password.
If you can't remember your password, it can be reset using the forgotten-password-function. For this, however, a valid e-mail address must have been used when creating the account.
Why do unknown counters appear in my account?
Basically, the smart-me Cloud only displays meters in your account if the data for them are transmitted to it. If a meter appears that you do not know about, this may be because a meter connected to the gateway is configured to send other meters (e.g. some heat meters).
Some L+G meters are also configured in such a way that they also send a water meter, for example, which is then displayed on the smart-me Cloud.
If you try to delete these meters, they will most likely reappear. For more information, see Why does my deleted meter reappear in the cloud?
To avoid paying the licences for these unused meters, you can deactivate them. You can find out more about this under How do I deactivate my meter?
If working with API meters, the external configuration should be checked.
Why does my deleted counter reappear in the Cloud?
If a meter is deleted in the Cloud, all its data is deleted in the Cloud. If this meter sends data to the cloud again after the deletion process, the cloud recreates the meter (including a new meter ID). However, the meter's past measurement data is irretrievably deleted. If/then actions or settings in billing also do not refer to the "new" meter and would have to be reconfigured accordingly.
The following points can prevent the meter from sending data to the cloud again and thus being recreated:
Install the meter in another account where it can then send the data.
Do not supply the meter any more. As soon as the meter is powered and has an internet connection again, it will send the data to the cloud again.
Delete the WLAN from the meter. The meter can no longer send data without the Internet.
Alternatively, you can deactivate the meter in the Cloud. A deactivated meter does not need any licences and you can reactivate it at any time and access its data.
How do I deactivate my meter?
To deactivate your meter, please proceed as follows:
Log in to the smart-me portal.
Click on configure
Click on Meter/Folder Configuration
Select the meter you want to deactivate
Click on Edit Node (green button at the top)
Remove the tick from Meter active
Click on Save
Alternatively, you can also drag the meters all into one folder (e.g. "deactivated meters") and deactivate all meters at once by right-clicking on the relevant folder, Mass Actions, Deactivate All Meters.
Note on deactivated meters: A deactivated meter no longer costs a licence, but you can also no longer access the past data of the counter as long as it is deactivated. During the time the meter is deactivated, no new measurement data of the meter will be saved on the Cloud.
How can I set the correction factor on the Cloud?
To set the correction factor of a module or meter, please proceed as follows:
Log in to the smart-me portal.
Click on configure
Click on Meter/Folder Configuration
Select the relevant meter
Click on Edit Node (green button at the top)
Enter the correction value at Value correction. (Attention: only for Value Correction, not for Parent Folder Value Correction)
Click on Save.
How to calculate the correction factor?
Attention: This text does not refer to the transformer ratio of the Telstar CT, but to the correction factor in the meter/folder configuration (see "How can I set the correction factor on the Cloud?"). The correction factor is mainly needed when using Kamstrup meters in combination with current transformers.
Example with 600:5 transformer:
If a transformer with a ratio of 600:5 is used, the value must be adjusted by a factor of 600 : 5 = 120. The correction factor must be specified in the smart-me Cloud as a percentage. This therefore calculates a correction factor of 120 * 100 % = 12'000 %.Example with transformer 600:5 and presetting of the Kamstrup meter with 100:5:
Kamstrup meters sometimes have a preset transformer ratio of 100:5. If a transformer with a ratio of 600:5 is connected to this meter, the correction factor can be calculated as follows:
Correction factor of the Kamstrup meter: 100 : 5 = 20
Correction factor of the transformer: 600 : 5 = 120
Total correction factor: 120 / 20 = 6
Total correction factor in percent: 6 * 100 % = 600 %
In this case, a correction factor of 600 % would have to be set in the smart-me portal.
How can I set the language in the smart-me portal?
In general, the smart-me portal uses the language from the settings of the used browser. The system knows the languages German, French, Italian and English. If a language other than these is set, English is automatically selected.
The language can be changed as follows:
1. log in to the smart-me portal
Click on the according link:
German: https://www.smart-me.com/Details/V2/All.aspx?Language=de
French: https://www.smart-me.com/Details/V2/All.aspx?Language=fr
Italian: https://www.smart-me.com/Details/V2/All.aspx?Language=it
English: https://www.smart-me.com/Details/V2/All.aspx?Language=en
Contact
If you cannot find the answer to your question here, our support team will be happy to help you.
Mail: support@smart-me.com
Phone: +41 41 511 09 70
