smart-me Wiki

On this page you will find all technical information about the installation and use of the smart-me products as well as the software settings.

Frequently searched pages

News

Comming soon: 01.01.2025 Peak load tariffs

New function: Peak load tariffs

This function will be available to our customers and partners by 01.01.2025 at the latest to enable full billing of peak load tariff models.

Industrial customers as well as the new CKW models can thus be fully realized.

Find out more

29.11.2024

smart-me Cloud: System Health

New function: System health

With this new overview, you can now see at a glance:

21.10.2024

Pico: Internal RCD reaches conformity according IEC 60947-2 RCD

All Pico charging stations from year of manufacture 2024 and serial number 7002702 have an IEC60947-2 compliant internal RCD + the well-known IEC62955 compliant DC fault detection.

All Pico charging stations from this date onwards no longer require a type A serial RCD for installation.

More details



02.10.2024

New Naviagtion and Login on the Web Portal

The smart-me cloud receives a new look.

Whats new?

Known Issues:


02.10.2024

Reload page button in Chrome

M-Bus Gateway: Prevent detection of new devices

Activate option

What is the effect of this option?

What needs to be considered?

When is this option recommended?

In which circumstances can this occur?

Technical explanation

smart-me billing with VEWA

You can now create VEWA bills with smart-me Billing.

VEWA - Billing 

DTA-VHKA Files 

Multilevel load management

Load shedding can now be carried out via the digital input of the Telstar 80A or Telstar CT.

You can link one or two meters to the MLM and decide for yourself how high the reduction is.

More details

New smart-me Installer App

smart-me has developed a new app. The smart-me Installer app is designed to make it easier to install devices.

Open bugs:

Cancellation of Professional Lifetime Licence as of 31.12.2024

The ‘smart-me Professional Lifetime Licence’ will be officially discontinued on 31.12.2024. 

However, it will still be available for orders from smart-me partners until this date and can also be purchased and used for upcoming projects.

All Lifetime licences sold will remain valid in full and without restriction and are in no way affected by the adjustment.

The smart-me Professional Lifetime Licence will be replaced with two possible variants:

Both versions can already be booked on the smart-me platform for end users at a gross price and have already replaced the Lifetime licence.

Store IBAN in smart-me Billing

The QR-bill can now be activated in smart-me Billing.

Once the account details have been stored, a QR-bill is attached for the payment for each billing unit (tenant).

smart-me automatically recognizes the correctly completed senders if the billing address is stored on 3-4 lines in Billing. 

e.g.

Peter Lustig

Löwenzahnstrasse 42

6666 Risch

If no correct address is recognized, the Sender (Payable by) field in the QR-bill remains empty.

smart-me does not support reference numbers. In order to be able to use these, a third-party system is required which also supports this (e.g. Bexio). 

To identify the invoice without a reference, additional information (message to the beneficiary) is added to the QR-bill, which is made up as follows: Name of the billing unit (folder name).

The presentation is optimized for sending by e-mail. If the invoices are printed out, we recommend deactivating the QR-bill and ordering it from the bank.

Multilevel Lastmanagement

FAQ

Where can I change my login password / email address?

To change your login password, go to smart-me.com and log in with your existing user account. Click on your user name (top right) and select Settings. Click on Change Password.

If you can't remember your password, it can be reset using the forgotten-password-function. For this, however, a valid e-mail address must have been used when creating the account.

Why does my deleted counter reappear in the Cloud?

If a meter is deleted in the Cloud, all its data is deleted in the Cloud. If this meter sends data to the cloud again after the deletion process, the cloud recreates the meter (including a new meter ID). However, the meter's past measurement data is irretrievably deleted. If/then actions or settings in billing also do not refer to the "new" meter and would have to be reconfigured accordingly. 

The following points can prevent the meter from sending data to the cloud again and thus being recreated: 

Alternatively, you can deactivate the meter in the Cloud. A deactivated meter does not need any licences and you can reactivate it at any time and access its data. 

How do I deactivate my meter?

If the account is in Basic license model.

If the account is in Limited or Professional license model.

Alternatively, you can also drag the meters all into one folder (e.g. "deactivated meters") and deactivate all meters at once by right-clicking on the relevant folder, Mass Actions, Deactivate All Meters. 

Note on deactivated meters: A deactivated meter no longer costs a licence, but you can also no longer access the past data of the counter as long as it is deactivated. During the time the meter is deactivated, no new measurement data of the meter will be saved on the Cloud.  

How to calculate the correction factor?

How can I set the language in the smart-me portal?

In general, the smart-me portal uses the language from the settings of the used browser. The system knows the languages German, French, Italian and English. If a language other than these is set, English is automatically selected. 

The language can be changed as follows:
1. log in to the smart-me portal
Click on the according link:
German: https://www.smart-me.com/Details/V2/All.aspx?Language=de
French: https://www.smart-me.com/Details/V2/All.aspx?Language=fr 
Italian: https://www.smart-me.com/Details/V2/All.aspx?Language=it 
English: https://www.smart-me.com/Details/V2/All.aspx?Language=en  

How can I cancel my subscription?

To cancel your cloud licence subscription, go to smart-me.com and log in.
Then click on the user name in the top right-hand corner and select Settings.
Here go to Payment, Cancel Subscription and confirm with Yes.

Contact

If you can't find the answer to your question here, our support team will be happy to help.

smart-me is a hardware and technology supplier. We do not implement projects, do not configure systems for customers and generally only provide support for our partners.

As a private customer, you can find our project partners on this map:

https://web.smart-me.com/projektpartner/

Phone: +41 41 511 09 70 

Mail: support@smart-me.com 

Teamviewer: Only after an agreement by phone