Firmware Update
Perform firmware update
The smart-me products undergo constant improvements and functional enhancements throughout their product life cycle. These optimizations can be carried out independently by the user.
Note: Firmware updates are particularly useful if you have detected a faulty behavior or want to use a new function that the previous firmware did not yet support. Products with rapidly developing functions, such as the Pico charging station, should be updated regularly.
Open firmware update website
With smart-me hardware, a firmware upgrade can be carried out at any time, provided internet access is guaranteed.
Log in to your browser via https://web.smart-me.com/login/ with your login data.
Open the following link in a new tab as soon as you are logged in:
https://www.smart-me.com/connect/deviceoverview.aspx
Perform firmware update
1. Select the device for updating: “Update” or “Update Communication”
Update: Firmware of the device
Update Communication: Update the communication module
Note: To perform several updates in parallel, you can open several links in a new tab by right-clicking on the link.
2. Select “Update firmware”
Duration until start:
With Telstar (CT) and Pico, it can take up to 5 minutes.
For M-Bus Gateway it depends on the upload interval.
3. Wait until the update is complete and confirm with “OK”
Note: If the update has started (> 1%), the browser does not need to remain open.
Duration until the update is complete:
For Telstar (CT) approx. 5 minutes.
For Pico it can take up to a day. See below for how to speed up the firmware update.
For M-Bus Gateway it depends on the upload interval.
Speed up firmware update
As a general rule, the update continues even without active monitoring or an open browser.
If the update is actively monitored, it can be speeded up as follows:
Select the meter or pico in a second tab in the browser.
Select the normal view.
Leave the tab open and active in the browser. As a result, the meter or Pico communicates more frequently with the smart-me Cloud and more data packages can be exchanged to complete the update more quickly.
Whether communication is active can be determined by the voltage. As this always fluctuates slightly, it is easy to see whether the device is now sending data every 1-2 seconds.
