Commissioning
Everything about commissioning smart-me devices: What should be considered during commissioning, common sources of errors and specific answers to installation questions.
WiFi requirements
WiFi 802.11 b/g/n with 2.4 GHz (the WiFi standard with 2.4 GHz has a better range than the 5 GHz network)*.
Port 80 UDP (data transmission) and port 53 DNS (name resolution) must be open.*
The router must be connected to the Internet*.
The SSID must not be hidden. Our devices cannot handle hidden SSIDs.
The SSID supports only ASCII excluding the $ character
The MAC address filter must be deactivated during installation. After installation, the IP can be determined with DNS (see Modbus TCP).
The router must be set as a DHCP server.
*With the smart-me Connection Tester (only available for Android), these WiFi requirements can be checked.
Connect the device to the cloud
Check requirements (see above)
iOS users must share the permission for the exact location when using the app.
Connect your smartphone or tablet to the WiFi where you want to install the smart-me device.
Start the app and create an account or log in with the your account.
Only for Pico: There is no installation button (T1 or T2) for Pico. Here, an RFID card must be held out (within 15 minutes of power ON).
Click on "Add device" (+) and follow the instructions.
Set the transformer ratio for the Telstar CT. (Click on the cogwheel symbol (Settings) / Edit / General settings / Enter transformer ratio).
If the installation fails, please follow the detailed instructions including error description.
What is the technical procedure for commissioning?
Unfold for details
Step 1: Data determination
The account ID is determined when logging into the app and ensures that the device to be installed sends the data to the correct account.
By scanning the QR code, the name of the WiFi that will later be created locally is determined by the device to be installed.
The WiFi SSID and password data are requested; these are temporarily stored in the app's local working memory. When the app is closed, the cached data is deleted.
Step 2: Connecting to the temporary WiFi
Pressing the installation button of the device (T1 or T2) gives the unit the signal to create a temporary WiFi.
Note: For the Pico charging station, an RFID card is used to create the WiFi (instead of the installation button).
The Pico WiFi can only be created 15 minutes after a restart (power off).The smartphone must now connect to the temporary WiFi.
After the successful connection, it is necessary to go back to the app.
Step 3: Save data on the smart-me device
The app sends the collected data (account ID, SSID and password) to the smart-me device via the temporary WiFi.
The unit reboots and disables the temporary WiFi.
The smartphone reconnects to the WLAN (internet connection).
Step 4: Checking the data connection with the cloud
The app now waits until the first data packet has arrived in the cloud.
After receiving the first data package, the name of the unit can be changed and the installation is successful.
Connect the device to the cloud (detailed instructions incl. error description)
Check WiFi requirements
Check WiFi requirements with the smart-me Connection Tester. The test can only be performed with Android.
If everything is green, this means that UDP, DNS and 2.4 GHz network are configured correctly.
If WLAN "-" is displayed, this only indicates that the smartphone does not tell us the name of the WLAN. However, it has no influence on the test and can be ignored.
If the Signal Strength is Orange or Red, it indicates poor reception.
If the Frequency is Red, it means that the network is not running on 2.4 GHz.
If the text at the bottom is red, this usually indicates a port that is closed. Port 80 UDP (data transmission) and port 53 DNS (name resolution) must be open.
Download free App
Download free App (iOS)
App is available in the respective stores iOS
iOS users need to authorise the exact location once when using the app before installing the first device.
Select "Settings" > "Privacy" and "Location Services".
Select the smart-me app and activate the function allow access to location "When using the app" and activate the "Exact location".
Then restart the smart-me app if it was already open.
Download free App (Android)
App is available in the respective Android stores
Android users need to enable device location and video permissions once before installing the first device when using the app.
Settings > Apps & Notifications
Select the smart-me app > Activate permissions and the "Camera and location" function. > Allow access only while using the app.
Then restart the smart-me app if it was already open.
Connect your smartphone or tablet to the WiFi where you want to install the smart-me device.
iOS users must connect to the WiFi where the smart-me devices will be installed. This is because iOS does not allow access to other networks during installation.
For Android users, it is recommended to connect to the WiFi to check if the password is correct.
Start the app and create an account or log in with the appropriate account.
Make sure that you are in the correct account because during the installation on the smart-me device the account membership is saved locally. A subsequent change of the account affiliation can only be made with a new installation on site.
Possible problems:
If the login is not possible, please check whether the WiFi has an internet connection.
If login is not possible, the username or password may be incorrect.
Note: You can rename the entire account after logging in to the web. At the top right, select E-mail > Settings > User management.
Click on "Add device" (+) and follow the instructions.
QR code scanning
In order to scan the QR code, the necessary permissions must be granted.
On Android, you may be prompted for more authorisation. This must be granted with the option "when using the app". The app must then be restarted.
If the message "This user is not allowed to add new devices" appears, the app must be restarted.
Select WiFi and enter password.
Select WiFi and enter password
With iOS, the WiFi cannot be selected later. Only the password can be entered. If you change the WiFi, the installation must be restarted.
With Android, the WiFi must be selected and the password entered.
In this installation step, the app cannot check whether the password is correct. The installation will also continue with an incorrect password.
Tip: Click Show password during installation to check the password.
Possible errors:
iOS installation does not continue after entering the WiFi password, the button cannot be selected. In this case, access to the location "When using the app" and the "Exact location" must be granted.
Press key
Press the button until a local WLAN is created:
M-Bus Gateway: LED flashes orange and green.
3 phase meter Telstar and Telstar CT with serial number 063* or 062*: On the LED display, the reception symbol in the top right-hand corner alternates between light and dark.
3 phase meter with serial number 060*: On the top left display, the reception symbol alternates between reception with and without "!".
Kamstrup module: Orange LED is on (left), red LED flashes (middle), green LED flashes (right).
Hold out the Pico RFID card (within 15 minutes after power ON).
A QR code is displayed on the screen.
Note: Our devices automatically deactivate the local WLAN after 4-5 minutes. This is independent of whether the installation was successful or not.
3 phase meter Telstar and Telstar CT with serial number 063* or 062*
3 phase meter with serial number 060*
Wait until the prompt to change WiFi appears.
In this step, the smartphone must be connected to the WiFi generated locally by the smart-me device. To do this, it is necessary to go to the WLAN settings of the smartphone.
With some smartphones, it can take up to a minute until the smart-me WiFi is displayed in the settings.
Possible problems:
iOS installation does not continue after switching to the smart-me_xxxx WiFi. In this case, access to the location "When using the app" and the "Exact location" must be granted. (For details see above)
Select smart-me WiFi
The WiFi corresponds to the serial number of the smart-me device.
Remain in this view until the connection to the WiFi without Internet is ensured.
With new Android versions, you must wait until you are asked whether the connection should be maintained with a WLAN without Internet. This must be confirmed with Yes, only then can you continue with the installation.
With iOS, you must wait until the orange-coloured text "No Internet connection" appears. You must also wait until the mobile symbol disappears at the top right and the Wi-Fi symbol appears. This can sometimes take 1 minute until the connection to a WLAN without Internet is actually active.
Possible problems:
The smartphone only recognises a Wi-Fi with the name smart-me_0. The device is defective, please fill out an RMA request form and mention smart-me_0 under error description: WiFi name during installation.
The smartphone cannot connect to the smart-me WiFi. This problem only affects the Kamstrup module and all discontinued products. These devices can only receive one device on your WiFi connection. It may happen that IoT devices, such as printers, connect to the smart-me WiFi and thus block access for the smartphone. As an emergency solution, a hotspot without a password can be created with another smartphone. The smart-me device must then be restarted. The interfering IoT device then connects to the hotspot without password and the installation of the device can now be continued.
Returning to the smart-me app
It is important that the connection to the local smart-me WiFi still exists when you switch back to the smart-me app.
From here, you only have to wait until the message appears that the installation was successful.
The device must restart briefly. The reception signal changes for 3-phase electricity meters and the LED sequence changes for the other devices.
Possible problems:
Incorrect password
WiFi requirements are not met.
Device specific settings (Telstar CT, Pico, Kamstrup, M-Bus)
Setting the transformer ratio on the Telstar CT
Click on the cogwheel symbol at the top right (Settings)
Edit
General settings
Enter transformer ratio
The transformer ratio can be locked. This serves as protection against unwanted changes by unauthorized persons. To unlock the transformer ratio, the unit must be installed again with the smart-me app. When reinstalling, deleting is unnecessary.
Note: Entering the transformer ratio does not change the historically stored data. For this reason, this step must be taken immediately after commissioning.
Check connection type
After installing the Pico, an icon appears in the top right-hand corner that provides information about the connection type.
If the Pico is to be connected to Wi-Fi, it is advisable to briefly check whether the icon corresponds to a Wi-Fi symbol and not 4G.
If 4G appears although the Pico should be connected to Wi-Fi, the Pico must be reinstalled. This can happen if a step was not carried out correctly during installation, e.g. WLAN password.
Kamstrup module decryption
Click on the cogwheel symbol at the top right (Settings)
Edit
Enter meter key
Attention: The Kamstrup module needs the encryption key of the meter to read the data. This is only available to the energy supplier.
Start the device search for the M-Bus gateway
Click on the cogwheel symbol at the top right (Settings)
Search for devices
Confirm search with "Yes
Note: The search may take several minutes.
Installation problems
Installation Failed
If the installation fails and you want to try again, please close the app completely and open it again. This will ensure that cache information is not reused.
Possible problems:
Wrong password
WiFi requirements are not met.
Tip: The smart-me Connection Tester (only available for Android) can be used to check most WiFi restrictions.
Check Kamstrup Module LED sequence (https://www.youtube.com/watch?v=IWHoF5dn-8A)
FAQ
How can I restart a device (reboot)?
All devices can be restarted with a power interruption.
3 phase meter: Press T1 and T2 simultaneously for 10 seconds.
Pico: In the portal top right select the cogwheel, advanced actions, restart. Only works if the pico is online.
Kamstrup modules: Remove the module from the meter, wait 10 seconds and plug it back in.
M-Bus gateway and 1 phase meters: These devices can only be restarted with a power interruption.
Can I use my device with multiple WiFi networks?
Yes, the smart-me device (except the Pico charging station) stores up to 3 different WiFi networks. You only need to install it once on each network and then the device will automatically select the network with the best wireless connection.
Can I reset the counter reading to zero?
No, as our meters are used for billing purposes, it is not possible to reset them.
Where is the WiFi password saved?
The WiFi password is only stored on the smart-me device. It is never transmitted to a server.
Are the settings and meter readings saved in case of power failure?
Yes, the unit saves all settings and values in the event of a power failure. When the power is restored, the unit reconnects to the WiFi and everything is as it was before the failure.
How can I store a new WiFi without losing the existing data?
To add another network, the unit must be installed normally. If it is not deleted from the cloud beforehand, it will not lose any energy data and configuration settings.
Can the stored WiFi information be deleted?
The WiFi information is only stored on the unit. Deleting the data can be done as follows:
Press the button on the smart-me device for 10 seconds. In the case of pico, the RIFD cards must be held down for at least 15 minutes after the restart (power off).
Connect to the smart-me WiFi with a smartphone (the name of the WiFi network is smart-me_XXXXXX where the X is the serial number of the smart-me device).
Connect to the IP 192.168.1.1 with a browser.
Select the undesired WLAN, press remove and restart the device.
How do I find out the MAC address of my smart-me device?
There is no direct way to find out the MAC address. If you have a Professional licence, you can activate DNS in the advanced settings of the smart-me device and select the option Internal IP. With a ping on the DNS name, the IP can be determined, which can then be compared with the IP / MAC table on the router.
Can the mesh network be deactivated?
3-phase meters Telstar and Telstar CT create a mesh network. This cannot be deactivated.
Can I move a device from one smart-me account to another?
The historical data cannot be moved.
The unit can be installed with a new installation in another account.
With which meter reading is a smart-me meter delivered?
0
At what interval do the meters send data?
3-phase meter 80A Telstar, Telstar CT and Pico:
Every 15 minutes, i.e. at xx:00:00 xx:15:00, xx:30:00 and xx:45:00. This sends the necessary data for the load profile. This data is stored locally and forwarded in the event of a connection interruption.
In addition, at least every 330 seconds.
Then, when one of the following events occurs:
Meter reading change greater than 100Wh
Power change greater than 100W
Current change greater than 1A
Voltage change greater than 1V
Every second when the counter is selected in the GUI (smart-me portal)
M-Bus Gateway
According to the set interval, the data is read sequentially on each M-Bus meter. The reading of one meter takes approx. 3 seconds. The meters are read in the order in which they are listed under the M-Bus gateway.
Kamstrup module and 3-phase meter 80A/32A:
Every 15 minutes, i.e. at xx:00:00 xx:15:00, xx:30:00 and xx:45:00. This sends the necessary data for the load profile. This data is stored locally and forwarded in the event of a connection interruption.
In addition to this, an individual configuration can be made:
With Basic or Limited licences: Max. 1x per minute.
With Pro licensing: Max. 1x per second
1-Phase Meter 80A and 1-Phase Meter 32A
With Basic or Limited licences: Max. 1x per minute.
With Pro licensing: Max. 1x per second
What happens when I deactivate a meter?
All data already stored in the cloud is retained. After deactivation, no further data is stored. No licence costs are incurred for deactivated meters.
Can a proxy be configured on the smart-me devices?
No