Billing error messages
This page describes known error messages in smart-me billing and possible solutions.
General
The configuration of smart-me Billing is described here: Billing
In smart-me Billing, error messages are displayed in two places:
When calculating virtual rates (if configured).
When creating invoices
Calculation of virtual tariffs
Where can I find the error messages of the virtual tariff calculation. Login to the portal : Configuration --> Create bill --> Configuration --> Edit property --> Virtual tariffs --> Blue box
Created invoices
Where can I find the error messages and warnings of the created invoices. Login in the portal : Configuration --> Create invoice --> Configuration --> Edit property --> Invoices --> Invoices --> Orange error with warnings (Appears only when there is an error)
Error when Calculation of virtual tariffs
Calculation starts soon..
Possible causes:
If another error message is displayed below the text "Calculation will start soon ...", the error message below must be taken into account.
It can take up to one minute until the calculation starts.
No valid tariff is defined for the current year.
Not the entire period is defined with a tariff. e.g. For the year of commissioning of the meter, e.g. 2019, there is no longer a tariff.
For the solar or battery tariff, the solar or total consumption meter is not added.
In the solar or battery tariff, a folder has been incorrectly selected for the solar or total consumption meter.
The folder structure of the property is single-level (only billing units), but should be two-level (property and billing units).
Waiting for meter values of .... Last values at.... (UTC))
Problem
If the date is not from today, it means that a meter is no longer providing load profile data.
Possible causes:
Check if the meter is offline. If the meter is offline, it must be used online again. You can find instructions on how to do this here: Meter offline
There must be at least one normal virtual tariff active, but for ValuePeriod { ... } there is none
The tariffs must cover the entire period in which smart-me meters have supplied data.
Solution 1: Define tariffs e.g. from 1.1.2000, then press "recalculate".
Solution 2: Define tariffs for the current year (e.g. until 31.12.2023), then press "recalculate".
The following residential commercial units are defective: - '....': the following assignments are defective: - Meter with id '....' does not exist
A meter can no longer be found.
Select the billing unit that is indicated in the error message.
e.g. In this example it would be WHG1 --> The following residential commercial units are defective: - 'WHG1'...
Delete or edit the name of the meter that is "not found".
For ValuePeriod ... the following virtual tariffs are active but erroneous: - Solar tariff ... is invalid because of: Solar Meter: Meter with id ....' does not exist
For the solar tariff, either the solar or battery meter or the total consumption is not stored.
Solution 1: Billing --> Configuration --> Select solar tariff --> Edit --> Add meter --> Save
Solution 2: Billing --> Configuration --> Select solar tariff -> delete meter assignments (even when empty) -> re-add meters
Failed to load meters of folder '...': - Erroneous virtual meter '....: - Meter with id '....' does not exist
The virtual counter consists of counters that have been deleted.
Not more than one conditional normal virtual tariff must be active at a time, but for ValuePeriod ... there are the following ones: - ...
At the end of the error message it is shown which two tariffs are active at the same time.
Our system is based on the fact that two tariffs of the same type must not be active at the same time.
The if-then configuration of the tariffs must be checked.
The calculation is stuck at a specific date
Possible causes:
A meter relevant for billing has not sent any data (check the last connection of the meters and bring it back online).
Incorrect meters are stored for the tariff (e.g. meters from another property).
Not all meters in the configuration may have the load profile or meter reading certification required by law for virtual tariffs.
This note is only informative. It has no influence on the calculation.
With this note we want to make sure that the biller is aware that he is responsible for the compliance of third-party measuring devices.
Note: This message cannot be deactivated.
Error when creating the invoices
The virtual tarifs do not match the total consumption
Possible causes:
The most common cause is that the virtual tariffs have not been calculated yet. Please check if the "Last calculation" is on today's date. You can find this under: Configuration --> Create invoice --> Configuration --> Edit property --> Virtual tariffs --> Blue box.
The billing period (From) must not include the installation day.
The billing period (To) must not be set to today's date.
The configuration was changed (e.g. folder structure, tariffs, etc.) and "recalculate" was not clicked.
A meter was offline for more than 2 months and the billing period starts or ends in the period in which the data is no longer available. (Gap)
A meter was billed above or below 100% (e.g.: The general meter is divided among the billing units on a percentage basis and also 100% in the general folder, so it is billed at 200%).
Invoices are generated empty or not at all.
Possible causes:
No valid billing address was stored for the corresponding billing unit (note the time period) -> our system otherwise assumes that no tenant lives in the flat and accordingly does not generate a bill.
No meters for billing were assigned to the billing unit.
The folder structure is incorrect (See: 2. Create folder structure and assign counters).
For virtual tariffs: The tariffs are not valid in the desired billing period (adjust the tariff period if necessary).
No values found for the start date or end date
Possible causes:
A billing-relevant meter is offline.
The billing period (From) corresponds to the installation day and/or the billing period (To) is set to today.
The billing period (From) is before the installation day and/or the billing period (To) is in the future.
A meter has been offline for more than 2 months and the billing period starts or ends in the period where the data is no longer available. (Gap)
The selected year is incorrect
The added or subtracted value results in an un-representable DateTime. Parameter name: value Index was outside the bounds of the array.
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