Billing error messages

This page describes known error messages in smart-me billing and possible solutions.


The configuration of smart-me Billing is described here: Billing 

In smart-me Billing, error messages are displayed in two places:

Calculation of virtual tariffs

Where can I find the error messages of the virtual tariff calculation. Login to the portal : Configuration --> Create bill --> Configuration --> Edit property --> Virtual tariffs --> Blue box

Created invoices

Where can I find the error messages and warnings of the created invoices. Login in the portal : Configuration --> Create invoice --> Configuration --> Edit property --> Invoices --> Invoices --> Orange error with warnings (Appears only when there is an error)

Error when Calculation of virtual tariffs

Calculation starts soon..

Possible causes:

Waiting for meter values of .... Last values at.... (UTC))


Possible causes:

There must be at least one normal virtual tariff active, but for ValuePeriod { ... } there is none

The tariffs must cover the entire period in which smart-me meters have supplied data. 

The following residential commercial units are defective: - '....': the following assignments are defective: - Meter with id '....' does not exist

A meter can no longer be found.

For ValuePeriod ... the following virtual tariffs are active but erroneous: - Solar tariff ... is invalid because of: Solar Meter: Meter with id ....' does not exist 

For the solar tariff, either the solar or battery meter or the total consumption is not stored.

Solution 1: Billing --> Configuration --> Select solar tariff --> Edit --> Add meter --> Save

Solution 2: Billing --> Configuration --> Select solar tariff -> delete meter assignments (even when empty) -> re-add meters

Failed to load meters of folder '...': - Erroneous virtual meter '....: - Meter with id '....' does not exist

The virtual counter consists of counters that have been deleted.

Not more than one conditional normal virtual tariff must be active at a time, but for ValuePeriod ... there are the following ones: - ...

At the end of the error message it is shown which two tariffs are active at the same time.

Our system is based on the fact that two tariffs of the same type must not be active at the same time.

The if-then configuration of the tariffs must be checked.

The calculation is stuck at a specific date

Possible causes:

Not all meters in the configuration may have the load profile or meter reading certification required by law for virtual tariffs.

This note is only informative. It has no influence on the calculation.

With this note we want to make sure that the biller is aware that he is responsible for the compliance of third-party measuring devices.

Note: This message cannot be deactivated.

Error when creating the invoices

The virtual tarifs do not match the total consumption

Possible causes:

Invoices are generated empty or not at all.

Possible causes:

No values found for the start date or end date

Possible causes:

The added or subtracted value results in an un-representable DateTime. Parameter name: value Index was outside the bounds of the array.

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