Differences between smart-me Billing and the energy supplier

This section describes a standardized method for checking whether there is a difference between the bill from the energy supplier and smart-me Billing. 


There are two approaches to tracking down the error. Depending on the case, one or the other approach is easier.


Procedure for filling out Excel

There are different checkpoints in Excel. The error must be searched for at the first unfulfilled checkpoint.
The checkpoints build on each other accordingly.

The checkpoints each fulfill a specific purpose:


Analysis by smart-me

If a billing problem is detected and you would like us to analyze it, we need the following information: