Alerts can be set up to receive an email when counter is no longer connected to our cloud.


You need a smart-me Limited or Professional subscription to use this feature.

If event / No connection

Under If / Then Action we go into more detail.

An if event can be set that triggers when a meter no longer has a connection to the cloud. The following settings must be made:

Definition of downtime: 

Then action / alarm

If the if events have occurred, an email will be sent. The following settings must be made:

Note: We recommend to complete the Then action only with the e-mail and leave the rest as it is. If you have several properties, we recommend to add the name of the account in the subject, so that you always know from which account the alarm comes.

If the alarm should go to several mail addresses, a Then action must be made for each individual mail.