To change your login password, go to smart-me.com and log in with your existing user account. Click on your user name (top right) and select Settings. Click on Change Password.

If you can't remember your password, it can be reset using the forgotten-password-function. For this, however, a valid e-mail address must have been used when creating the account.

Basically, the smart-me Cloud only displays meters in your account if the data for them are transmitted to it. If a meter appears that you do not know about, this may be because a meter connected to the gateway is configured to send other meters (e.g. some heat meters). 

Some L+G meters are also configured in such a way that they also send a water meter, for example, which is then displayed on the smart-me Cloud.

If you try to delete these meters, they will most likely reappear. For more information, see Why does my deleted meter reappear in the cloud?
To avoid paying the licences for these unused meters, you can deactivate them. You can find out more about this under How do I deactivate my meter?

If working with API meters, the external configuration should be checked. 

If a meter is deleted in the Cloud, all its data is deleted in the Cloud. If this meter sends data to the cloud again after the deletion process, the cloud recreates the meter (including a new meter ID). However, the meter's past measurement data is irretrievably deleted. If/then actions or settings in billing also do not refer to the "new" meter and would have to be reconfigured accordingly. 

The following points can prevent the meter from sending data to the cloud again and thus being recreated: 

• Install the meter in another account where it can then send the data. 

• Do not supply the meter any more. As soon as the meter is powered and has an internet connection again, it will send the data to the cloud again. 

• Delete the WLAN from the meter.  The meter can no longer send data without the Internet. 

Alternatively, you can deactivate the meter in the Cloud. A deactivated meter does not need any licences and you can reactivate it at any time and access its data. 

If the account is in Basic license model.

1. Login smart-me.com

2. Select counter

3. Select the cogwheel at the top right

4. Advanced settings 

5. Set enable meter to No

6. Save

7. Back to main overview or Refresh browser

If the account is in Limited or Professional license model.

1. Log in to the smart-me portal. 

2. Click on configure

3. Click on Meter/Folder Configuration

4. Select the meter you want to deactivate

5. Click on Edit Node (green button at the top)

6. Remove the tick from Meter active

7. Click on Save

Alternatively, you can also drag the meters all into one folder (e.g. "deactivated meters") and deactivate all meters at once by right-clicking on the relevant folder, Mass Actions, Deactivate All Meters. 

Note on deactivated meters: A deactivated meter no longer costs a licence, but you can also no longer access the past data of the counter as long as it is deactivated. During the time the meter is deactivated, no new measurement data of the meter will be saved on the Cloud.  

1. Attention: This text does not refer to the transformer ratio of the Telstar CT, but to the correction factor in the meter/folder configuration (see "How can I set the correction factor on the Cloud?"). The correction factor is mainly needed when using Kamstrup meters in combination with current transformers. 

2. Example with 600:5 transformer:
   If a transformer with a ratio of 600:5 is used, the value must be adjusted by a factor of 600 : 5 = 120. The correction factor must be specified in the smart-me Cloud as a percentage. This therefore calculates a correction factor of 120 * 100 % = 12'000 %.

3. Example with transformer 600:5 and presetting of the Kamstrup meter with 100:5:
   Kamstrup meters sometimes have a preset transformer ratio of 100:5. If a transformer with a ratio of 600:5 is connected to this meter, the correction factor can be calculated as follows:
   Correction factor of the Kamstrup meter: 100 : 5 = 20
   Correction factor of the transformer: 600 : 5 = 120
   Total correction factor: 120 / 20 = 6
   Total correction factor in percent: 6 * 100 % = 600 %
   In this case, a correction factor of 600 % would have to be set in the smart-me portal. 

In general, the smart-me portal uses the language from the settings of the used browser. The system knows the languages German, French, Italian and English. If a language other than these is set, English is automatically selected. 

The language can be changed as follows:
1. log in to the smart-me portal
Click on the according link:
German: https://www.smart-me.com/Details/V2/All.aspx?Language=de
French: https://www.smart-me.com/Details/V2/All.aspx?Language=fr 
Italian: https://www.smart-me.com/Details/V2/All.aspx?Language=it 
English: https://www.smart-me.com/Details/V2/All.aspx?Language=en  

To cancel your cloud licence subscription, go to smart-me.com and log in.
Then click on the user name in the top right-hand corner and select Settings.
Here go to Payment, Cancel Subscription and confirm with Yes.