smart-me, 1nce malfunction 4G Pico may be offline

Technical data & manuals

Access a comprehensive collection of technical data, operating instructions, and installation instructions for smart-me products and software settings.

Deutsch

News

NEW: The smart-me system is a certified Minergie monitoring provider

The smart-me system, with its hardware and cloud solution, has been a certified Minergie monitoring system since September 10, 2025, and also supports Minergie Monitoring+.

The certification can also be used for systems that have already been installed and can be selected directly in the Minergie label platform for subsequent Minergie Monitoring+.

Become a smart-me Minergie specialist partner today and implement the upcoming Minergie buildings with our system.

More information for our partners

NEW: smart-me Projekt Configurator

Let our new project configurator help you plan your project:

Creates parts lists based on your individual site or building
Creates a visual diagram for filing and checking
Alerts you to planning deficiencies
Helps you procure additional materials
Reminds you of components that need to be procured externally.

Project Configurator

NEW: Online electricity and solar tariff calculator

Calculating grid tariffs and solar tariffs can sometimes be complicated and confusing.

To simplify this, we offer our online electricity and solar tariff calculator.

By entering the individual parameters from your tariff sheets or bills, it will find the correct individual tariffs and solar tariffs for you based on your preferred calculation method.

smart-me tariff caluclator

Enhanced billing report (Summary CSV)

Verify your bills with the new extended bill summary.

Quick overview of energy tariffs and billed costs
Detailed breakdown per energy tariff
Broken down per bill recipient and billing unit
Totals of total consumption and costs per tariff

Can be used for bookings in real estate systems or for general verification of total billed costs.

New pricing for ZEV & vZEV – simpler, faster, cheaper

With the new solar tariff (including vZEV), you can easily price both vZEV and normal ZEV systems using only the net meter and the solar and/or battery meters – saving you time, hassle, and money.

Requirements:

No price difference between solar and battery tariffs
The balance meter is physically measured

Your advantages:

No license for virtual total consumption required
Less configuration effort – faster, more stable, and less prone to errors
Ideal for installations that grow over a longer period of time

For better orientation, the tariff names in smart-me Billing have also been renamed.

Note: In developments with multiple solar systems, the regulation for the virtual total production license remains in place for the time being – for certain visualizations.

→ Define electricity tariffs

Instructions: Configuring peak power (e.g., CKW)

Video content:

Configuring high and low tariffs to a flat rate
Price adjustment of virtual tariffs
Peak power
Meter rental

Video content:

Example of price calculation in a ZEV

→ Define electricity tariffs

→ Example: Set prices in ZEV.xlsx

Note: The video was recorded using an older version of Excel. There was an error in the formulas in the file, which has since been corrected.

Enhanced support for Bexio and DTA-VHKA-Interface

New Supported:

Peak tariff exports in Bexio
Peak tariff exports via DTA-VHKA interface
Combine peak tariffs with consumption tariffs in
DTA-VHKA

The extension enables simplified use of the transfer to external systems and a standardized query independent of the individual tariff systems of the properties.

17.04.2025

→ Find out more

New function: vZEV tariffs

Now create a virtual ZEV in smart-me and bill the following vZEV variants in full:

Single building as vZEV with DSO meters
Extended VZEVs with several buildings from DSO meters
Extended vZEVs combined with DSO meters and smart-me ZEVs

20.01.2025

→ Read more

Peak load tariffs

New function: Peak load tariffs

This function is available to our customers and partners to enable full billing of peak load tariff models.

Industrial customers as well as the new CKW models can thus be fully realized.

→ Find out more

smart-me Cloud: System Health

New function: System health

With this new overview, you can now see at a glance:

All devices that are offline
The connection type (Wifi or 4G)
SSID of the connected WLAN
The API device ID

21.10.2024

Pico: Internal RCD reaches conformity according IEC 60947-2 RCD

All Pico charging stations from year of manufacture 2024 and serial number 7002702 have an IEC60947-2 compliant internal RCD + the well-known IEC62955 compliant DC fault detection.

All Pico charging stations from this date onwards no longer require a type A serial RCD for installation.

02.10.2024

→ More details

New Naviagtion and Login on the Web Portal

The smart-me cloud receives a new look.

Whats new?

New login and register page
Email verification process
Always stay on navigation bars
Help fucntion for each page in the bottom right corner
Language selection button for German, English, French and Italian

Known Issues:

Infinite Loading
- Press F12
- Right click on the "Reload" button
- click on "Empty Cache and refresh completly"

02.10.2024

Reload page button in Chrome

VEWA webinar now available online

Watch on:

Vimeo
YouTube
- Introduction to smart-me from 2min 20sec
- VEWA from 12min 50sec
- Live demo from 24min 58sec
- Questions from 40min 32sec

Further content in the wiki:

→ Billing basic configuration

→ VEWA - Billing

M-Bus Gateway: Prevent detection of new devices

Activate option

Select M-Bus Gateway.

Select the M-Bus Gateway gear wheel (top right).
Note: Do not select the upper gear wheel, which is used to configure the meters, but the lower one.
Edit
Check the box “Don't allow to add additional meters”.
Save

What is the effect of this option?

Activating the “Don't allow to add additional meters” option prevents devices that are not yet available in the cloud from being saved.

What needs to be considered?

If new devices are added, this option must be deactivated again before the search.

When is this option recommended?

If M-Bus devices keep popping up in the portal that do not actually exist.
For preventive reasons :-)

In which circumstances can this occur?

In the event of errors in data transmission. This occurs more frequently if the M-Bus cable is excessively long and therefore the quality of the data transmission decreases, or if the cable is poorly shielded or exposed to external interference.

Technical explanation

The standardized M-Bus protocol has only 1 byte for the checksum. The checksum is intended to detect certain errors in the data transmission. Unfortunately, 1 byte is not much and can always lead to a corrupted data packet being regarded as valid and correct. In some installations where M-Bus Gateways are used, this repeatedly leads to corrupt data packets being classified as valid and correct and these are then recognized and added as a new M-Bus device in our cloud. The account then drops from Professional to Basic, as the license coverage is no longer sufficient.

smart-me billing with VEWA

You can now create VEWA bills with smart-me Billing.

→ VEWA - Billing

→ DTA-VHKA Files

Multilevel load management

Load shedding can now be carried out via the digital input of the Telstar 80A or Telstar CT.

You can link one or two meters to the MLM and decide for yourself how high the reduction is.

→ More details

New smart-me Installer App

smart-me has developed a new app. The smart-me Installer app is designed to make it easier to install devices.

Open bugs:

Location must be active in the settings before the app is started.

download now:

Download in App Store Download in Play Store

→ instructions

Cancellation of Professional Lifetime Licence as of 31.12.2024

The ‘smart-me Professional Lifetime Licence’ will be officially discontinued on 31.12.2024.

However, it will still be available for orders from smart-me partners until this date and can also be purchased and used for upcoming projects.

All Lifetime licences sold will remain valid in full and without restriction and are in no way affected by the adjustment.

The smart-me Professional Lifetime Licence will be replaced with two possible variants:

10-year smart-me Professional licence for all energy types
10-year smart-me Professional licence for heat / water / gas

Both versions can already be booked on the smart-me platform for end users at a gross price and have already replaced the Lifetime licence.

Store IBAN in smart-me Billing

The QR-bill can now be activated in smart-me Billing.

Once the account details have been stored, a QR-bill is attached for the payment for each billing unit (tenant).

smart-me automatically recognizes the correctly completed senders if the billing address is stored on 3-4 lines in Billing.

e.g.

Peter Lustig

Löwenzahnstrasse 42

6666 Risch

If no correct address is recognized, the Sender (Payable by) field in the QR-bill remains empty.

smart-me does not support reference numbers. In order to be able to use these, a third-party system is required which also supports this (e.g. Bexio).

To identify the invoice without a reference, additional information (message to the beneficiary) is added to the QR-bill, which is made up as follows: Name of the billing unit (folder name).

The presentation is optimized for sending by e-mail. If the invoices are printed out, we recommend deactivating the QR-bill and ordering it from the bank.

Multilevel Lastmanagement

FAQ

Where can I change my login password / email address?

To change your login password, go to smart-me.com and log in with your existing user account. Click on your user name (top right) and select Settings. Click on Change Password.

If you can't remember your password, it can be reset using the forgotten-password-function. For this, however, a valid e-mail address must have been used when creating the account.

Why does my deleted counter reappear in the Cloud?

If a meter is deleted in the Cloud, all its data is deleted in the Cloud. If this meter sends data to the cloud again after the deletion process, the cloud recreates the meter (including a new meter ID). However, the meter's past measurement data is irretrievably deleted. If/then actions or settings in billing also do not refer to the "new" meter and would have to be reconfigured accordingly.

The following points can prevent the meter from sending data to the cloud again and thus being recreated:

Install the meter in another account where it can then send the data.
Do not supply the meter any more. As soon as the meter is powered and has an internet connection again, it will send the data to the cloud again.
Delete the WLAN from the meter. The meter can no longer send data without the Internet.

Alternatively, you can deactivate the meter in the Cloud. A deactivated meter does not need any licences and you can reactivate it at any time and access its data.

How do I deactivate my meter?

If the account is in Basic license model.

Login smart-me.com
Select counter
Select the cogwheel at the top right
Advanced settings
Set enable meter to No
Save
Back to main overview or Refresh browser

If the account is in Limited or Professional license model.

Log in to the smart-me portal.
Click on configure
Click on Meter/Folder Configuration
Select the meter you want to deactivate
Click on Edit Node (green button at the top)
Remove the tick from Meter active
Click on Save

Alternatively, you can also drag the meters all into one folder (e.g. "deactivated meters") and deactivate all meters at once by right-clicking on the relevant folder, Mass Actions, Deactivate All Meters.

Note on deactivated meters: A deactivated meter no longer costs a licence, but you can also no longer access the past data of the counter as long as it is deactivated. During the time the meter is deactivated, no new measurement data of the meter will be saved on the Cloud.

How to calculate the correction factor?

If the account is on the Basic license model.

Log in to the smart-me portal.
Select the meter.
Select the gear icon in the top right corner.
Advanced settings.
Set meter active to No.
Save.
Return to the main overview or refresh your browser.

If the account is on the Limited or Professional license model.

Log in to the smart-me portal.
Click on Configure.
Click on Meter/Folder Configuration.
Select the meter you want to deactivate.
Click on Edit Node (green tile at the top).
Uncheck the box next to Meter Active.
Press Save.

Alternatively, you can drag the meters and all those in a folder (e.g., “deactivated meters”) and right-click on the corresponding folder, select Bulk Actions, Deactivate All Meters, and deactivate all meters at once.

Note on deactivated counters: A deactivated counter no longer costs a license, but you will no longer be able to access the counter's past data while it is deactivated. Furthermore, no new measurement data from the counter will be stored in the cloud while the counter is deactivated.

How can I cancel my subscription?

To cancel your cloud licence subscription, go to smart-me.com and log in.
Then click on the user name in the top right-hand corner and select Settings.
Here go to Payment, Cancel Subscription and confirm with Yes.

Contact

If you can't find the answer to your question here, our support team will be happy to assist you.

Important to know

smart-me is a hardware and technology supplier. We do not implement projects or configure systems for end customers. Our technical support is generally aimed exclusively at certified partners.