smart-me Wiki
On this page you will find all technical information about the installation and use of the smart-me products as well as the software settings.
Frequently searched pages
News
smart-me Cloud: System Health
New function: System health
With this new overview, you can now see at a glance:
All devices that are offline
The connection type (Wifi or 4G)
SSID of the connected WLAN
The API device ID
21.10.2024
Pico: Internal RCD reaches conformity according IEC 60947-2 RCD
All Pico charging stations from year of manufacture 2024 and serial number 7002702 have an IEC60947-2 compliant internal RCD + the well-known IEC62955 compliant DC fault detection.
All Pico charging stations from this date onwards no longer require a type A serial RCD for installation.
02.10.2024
New Naviagtion and Login on the Web Portal
The smart-me cloud receives a new look.
Whats new?
New login and register page
Email verification process
Always stay on navigation bars
Help fucntion for each page in the bottom right corner
Language selection button for German, English, French and Italian
Known Issues:
Infinite Loading
Press F12
Right click on the "Reload" button
click on "Empty Cache and refresh completly"
02.10.2024
Reload page button in Chrome
M-Bus Gateway: Prevent detection of new devices
Activate option
Select M-Bus Gateway.
Select the M-Bus Gateway gear wheel (top right). Note: Do not select the upper gear wheel, which is used to configure the meters, but the lower one.
Edit
Check the box “Don't allow to add additional meters”.
Save
What is the effect of this option?
Activating the “Don't allow to add additional meters” option prevents devices that are not yet available in the cloud from being saved.
What needs to be considered?
If new devices are added, this option must be deactivated again before the search.
When is this option recommended?
If M-Bus devices keep popping up in the portal that do not actually exist.
For preventive reasons :-)
In which circumstances can this occur?
In the event of errors in data transmission. This occurs more frequently if the M-Bus cable is excessively long and therefore the quality of the data transmission decreases, or if the cable is poorly shielded or exposed to external interference.
Technical explanation
The standardized M-Bus protocol has only 1 byte for the checksum. The checksum is intended to detect certain errors in the data transmission. Unfortunately, 1 byte is not much and can always lead to a corrupted data packet being regarded as valid and correct. In some installations where M-Bus Gateways are used, this repeatedly leads to corrupt data packets being classified as valid and correct and these are then recognized and added as a new M-Bus device in our cloud. The account then drops from Professional to Basic, as the license coverage is no longer sufficient.
smart-me billing with VEWA
Multilevel load management
Load shedding can now be carried out via the digital input of the Telstar 80A or Telstar CT.
You can link one or two meters to the MLM and decide for yourself how high the reduction is.
New smart-me Installer App
smart-me has developed a new app. The smart-me Installer app is designed to make it easier to install devices.
Open bugs:
Location must be active in the settings before the app is started.
Cancellation of Professional Lifetime Licence as of 31.12.2024
The ‘smart-me Professional Lifetime Licence’ will be officially discontinued on 31.12.2024.
However, it will still be available for orders from smart-me partners until this date and can also be purchased and used for upcoming projects.
All Lifetime licences sold will remain valid in full and without restriction and are in no way affected by the adjustment.
The smart-me Professional Lifetime Licence will be replaced with two possible variants:
10-year smart-me Professional licence for all energy types
10-year smart-me Professional licence for heat / water / gas
Both versions can already be booked on the smart-me platform for end users at a gross price and have already replaced the Lifetime licence.
Store IBAN in smart-me Billing
The QR-bill can now be activated in smart-me Billing.
Once the account details have been stored, a QR-bill is attached for the payment for each billing unit (tenant).
smart-me automatically recognizes the correctly completed senders if the billing address is stored on 3-4 lines in Billing.
e.g.
Peter Lustig
Löwenzahnstrasse 42
6666 Risch
If no correct address is recognized, the Sender (Payable by) field in the QR-bill remains empty.
smart-me does not support reference numbers. In order to be able to use these, a third-party system is required which also supports this (e.g. Bexio).
To identify the invoice without a reference, additional information (message to the beneficiary) is added to the QR-bill, which is made up as follows: Name of the billing unit (folder name).
The presentation is optimized for sending by e-mail. If the invoices are printed out, we recommend deactivating the QR-bill and ordering it from the bank.
Multilevel Lastmanagement
FAQ
Where can I change my login password / email address?
To change your login password, go to smart-me.com and log in with your existing user account. Click on your user name (top right) and select Settings. Click on Change Password.
If you can't remember your password, it can be reset using the forgotten-password-function. For this, however, a valid e-mail address must have been used when creating the account.
Why does my deleted counter reappear in the Cloud?
If a meter is deleted in the Cloud, all its data is deleted in the Cloud. If this meter sends data to the cloud again after the deletion process, the cloud recreates the meter (including a new meter ID). However, the meter's past measurement data is irretrievably deleted. If/then actions or settings in billing also do not refer to the "new" meter and would have to be reconfigured accordingly.
The following points can prevent the meter from sending data to the cloud again and thus being recreated:
Install the meter in another account where it can then send the data.
Do not supply the meter any more. As soon as the meter is powered and has an internet connection again, it will send the data to the cloud again.
Delete the WLAN from the meter. The meter can no longer send data without the Internet.
Alternatively, you can deactivate the meter in the Cloud. A deactivated meter does not need any licences and you can reactivate it at any time and access its data.
How do I deactivate my meter?
If the account is in Basic license model.
Login smart-me.com
Select counter
Select the cogwheel at the top right
Advanced settings
Set enable meter to No
Save
Back to main overview or Refresh browser
If the account is in Limited or Professional license model.
Log in to the smart-me portal.
Click on configure
Click on Meter/Folder Configuration
Select the meter you want to deactivate
Click on Edit Node (green button at the top)
Remove the tick from Meter active
Click on Save
Alternatively, you can also drag the meters all into one folder (e.g. "deactivated meters") and deactivate all meters at once by right-clicking on the relevant folder, Mass Actions, Deactivate All Meters.
Note on deactivated meters: A deactivated meter no longer costs a licence, but you can also no longer access the past data of the counter as long as it is deactivated. During the time the meter is deactivated, no new measurement data of the meter will be saved on the Cloud.
How to calculate the correction factor?
Attention: This text does not refer to the transformer ratio of the Telstar CT, but to the correction factor in the meter/folder configuration (see "How can I set the correction factor on the Cloud?"). The correction factor is mainly needed when using Kamstrup meters in combination with current transformers.
Example with 600:5 transformer:
If a transformer with a ratio of 600:5 is used, the value must be adjusted by a factor of 600 : 5 = 120. The correction factor must be specified in the smart-me Cloud as a percentage. This therefore calculates a correction factor of 120 * 100 % = 12'000 %.Example with transformer 600:5 and presetting of the Kamstrup meter with 100:5:
Kamstrup meters sometimes have a preset transformer ratio of 100:5. If a transformer with a ratio of 600:5 is connected to this meter, the correction factor can be calculated as follows:
Correction factor of the Kamstrup meter: 100 : 5 = 20
Correction factor of the transformer: 600 : 5 = 120
Total correction factor: 120 / 20 = 6
Total correction factor in percent: 6 * 100 % = 600 %
In this case, a correction factor of 600 % would have to be set in the smart-me portal.
How can I set the language in the smart-me portal?
In general, the smart-me portal uses the language from the settings of the used browser. The system knows the languages German, French, Italian and English. If a language other than these is set, English is automatically selected.
The language can be changed as follows:
1. log in to the smart-me portal
Click on the according link:
German: https://www.smart-me.com/Details/V2/All.aspx?Language=de
French: https://www.smart-me.com/Details/V2/All.aspx?Language=fr
Italian: https://www.smart-me.com/Details/V2/All.aspx?Language=it
English: https://www.smart-me.com/Details/V2/All.aspx?Language=en
How can I cancel my subscription?
To cancel your cloud licence subscription, go to smart-me.com and log in.
Then click on the user name in the top right-hand corner and select Settings.
Here go to Payment, Cancel Subscription and confirm with Yes.
Contact
If you can't find the answer to your question here, our support team will be happy to help.
smart-me is a hardware and technology supplier. We do not implement projects, do not configure systems for customers and generally only provide support for our partners.
As a private customer, you can find our project partners on this map:
Phone: +41 41 511 09 70
Mail: support@smart-me.com
Teamviewer: Only after an agreement by phone
